Public Relations Office (URP)
The Public Relations Office (URP) established in 1995 in compliance with art.12 of Italian Law number 29 of February 3rd, 1993 (now art. 11 of Italian Law number 165 of June 30th, 2001), is tasked with guaranteeing the right to information, access, and participation of citizens, as required by Law 241/1990 and Law 150/2000.
The URP is open Monday to Friday from 9:00 AM to 12:00 PM.
It offers information services and responds to frequently asked questions.
Through this office, users can:
- obtain information about the services offered, opening hours, and scheduled events.
- Submit observations, reports, and complaints using the appropriate forms. Complaints will be handled in accordance with the internal regulations of public libraries under state jurisdiction, which will help ensure an adequate response to citizens’ needs and facilitate the evaluation of the quality of the services provided.
- Report inefficiencies using the attached form.
- Request access to the administrative documentation kept at the Biblioteca Riccardiana (as per Law 241, August 7th, 1990, D.P.R. 352 of June 27th, 1992 and D.P.R. 184 of December 4th, 2006) via the attached form.
Access to certain documents are denied due to public order and security reasons (as per Law 241/90 art. 24, D.P.R. 352/92 art. 8, D.M.B.C.A. of October 26th, 1994 n. 682, D.P.R. 184/06, art. 10);
All completed forms can be sent to the Biblioteca Riccardiana via email at b-ricc@cultura.gov.it
The following documents are available to the public:
- a record of requests to make proposals for the purchase of works that are not currentely owned by the Library.
- A special record for observations and/or proposals.
English translation by Megan Krynen (University of Mississippi – ISI Florence) and Elsa Vellone (University of Rochester – ISI Florence). English revision by Claire Chisholm (ISI Florence).